Client Feedback
PH: 03 6272 1700
Address: 76 Charles St, Moonah
Email: shaun@titanchoppers.net.au
25th November 2011.
Good morning Shaun, Eva and Staff.
I sincerely wish to take the time to firstly thank you (Titan Bike & Trike) for choosing to Purchase and deal with Serco and Dynojet as a whole to enhance your service centre.
It gives me pleasure to take this opportunity to send you this personal letter of acknowledgement. Firstly, as the National Trainer and Tech for Serco for the Dynojet product within Australia, I have to say how professional your business, shop front, floor plan and the attention to detail within the service shop / the dyno room is all outstanding!. Shaun, your efforts from all staff within the business displays this and I would only encourage other dealers / tuning centres to use your standards as a bench mark. The Dyno room that you and the team have built is of one of the best I have worked within the country.
I wish to also acknowledge that as a Trainer, both you and Matt were of a high achievement calibre. All industry knowledge motor combinations and advanced skilled to train for dyno and Tuning programs at the highest level showed in your abilities with theory and real time mapping bikes over the week hands on. I know this will be presented to the most important person’s “the customer” that is why we have chosen Titian Bike and Trike to be Tasmania’s Approved Dynojet Tuning Link Centre specialised in the V-twin industry.
It is a pleasure to train and work with your team knowing that Dynojet will be represented correctly to be applied to customers’ needs for the correct application.
1. Quality products.
2. Ensured fitting and tuning within the best conditions.
3. Customer retention and satisfaction. 100%.
Once again thank you all for your time as we look forward to a partnership within the Motorcycle industry.
Kind regards.
Mark Carlsson
Dynojet / Dynatek Technical Manager
Hi Shaun and team.Give all yourselves a huge pat on the back for the effort
you all put into my bike.You inventiveness and attention to detail is second
to none.Not only did you give me exactly what I wanted you also repaired up
some of the previous shoddy work that was done by "other shops" without even
being asked.The helpfulness and welcomeness shown to me is a credit to
everyone at Titan.I am one very satisfied customer and will definatlely be
bringing my bike back for you guys to to weave your magic on stage 2 of my
bikes customization . Thanks one and all
Hi Shaun, Eva and staff
I am not a technical savvy kind of bloke but have had several Triumphs and Harleys over a period of 40 years.
I can polish them, make them look good (Custom Winning Bikes) and ride them like they're supposed to be ridden, angry and fast. But....DON'T let me near a spanner..(bad news for everyone).
Until I saved up, traded, worked my arse off to buy a 2007 Nighttrain from Shaun at Titan some 4 years ago....FUCK..WHAT A DIFFERENCE... power, suspension, indicators, button to start it, etc etc...
Then I discovered recently Titan purchased a Serco Dynojet (a large room which you strap your bike into, filled with computers and fans and other stuff).
Matt, head Mechanic at Titan, (I LOVE YOU LONG TIME....YOU NUMBER ONE) sits on my bike, presses buttons and makes lots of noise. My bike has had a few modifications... 585 cams, LA cycle heads, custom exhaust,power commander etc.
And ... it goes... so I thought.
After the dynotune I took it for a ride... pissing with rain,of course....but I didn't care cause I was too excited.
Ok, as technical as I can get.
What I used to do in 5th gear I can now do in 6th gear, no problem. How about slowly through the gears up to 5th, 170kph, then into 6th, 220kph. Then had to back off for corner on the highway. Oh Fuck...more torque than a tupperware party.
Maximum power 86.29...Maximum torque 107.41 at 3,500 revs .... 20% Load Test
I can sit in 6th gear at 90kph behind tourist car looking everywhere except where he's supposed to. Then I can give it to it and look in the rear vision mirror and see them in the distance.
Now I feel safe riding like I like...THANK YOU so much. It's beautiful to know you have the power to go when you want to.
So if you don't believe me come for a ride with me.
Titan Trike and Bike,
Real people that know how to Build, Ride and Maintain our lifestyle.
B.F.N.
Mangus
ps. Be careful when it comes up behind you because it won't be there long....
G’Day Doc.
Love the Mag, though Im running out of shelf space!
I thought I might share an episode from our latest annual trek to Tassie.
March 2011 saw four blokes from Melbourne travelling to Tassie for the annual bike trip week away. To cut a long story short as we were coming into Hobart and my battery light came on and my Buell 1125CR would start no more. By pure chance (TV add in the hotel room!) we found a local motorcycle repairer, TITAN bike and trike.
The guys at Titan checked it out for me and found out it was the stator, which meant bad news for me. Shaun, the owner of Titan ran through my options with me, as my bike was still under warranty and it was all covered by Harley assist which Shaun and Matt from Titan informed me.
We stayed at Titan throughout the day, only to find out that there were no parts from Harley Davidson in stock, and parts had to come from the USA which was going to take around 14 days. We spent more than six hours with Shaun and the boys from Titan, offering the four of us drinks all day and a great tour of the place. I can’t begin to explain the fantastic hospitality they showed us.
Whilst we were there, Shaun organised for my bike to get shipped to Melbourne (Harley Heaven), and spoke with HD assist and organised a hire car for the rest of the trip back up the east coast.
We returned back to Melbourne and my bike came a few days later. Finally my bike is back with me and all is running beautifully.
One thing I do have to mention is that Shaun and the guys at Titan didn’t want any payment what so ever for the time and work they did, these guys didn’t know us from a bar of soap. There are still good guys out there, thanks very much Shaun, Matt and all the guys at TITAN BIKE AND TRIKE.
Not sure if many readers have ever felt overwhelmed and lost from breaking down in a remote/ unknown area, but these guys had it all covered and showed nothing but professionalism and true knowledge of the HD product.
We will be visiting Titan bike and trike next year, and adding it to our annual trek. The next time you readers are in Hobart may I suggest you pop your head in and say hello to Shaun and the boys... awesome blokes.
Mick Patrick.
Hi Eva and all the crew from TITAN
Just a little note to thank you ALL, for your incredible service and getting me on the road with my mates around Tassie.
With my Harley Deuce refusing to start after the second day on our trip round Tassie and my mates getting a little frustrated at walking up hills and pushing me to get going, I held out very little hope of having a fun road trip. Fortunately, one phone call to Titan Bike & Trike and the response was “Sure bring it in and we will get you going ASAP”.
Even while Matt was getting frustrated finding a bearing gone in my starter motor and having to strip nearly all the bike to get at it, along with having to drain all the oil once again, Shaun was kind enough to take myself and two mates around your workshops.
The custom bikes were amazing, along with the obvious hand craftsmanship and true passion on show, I was able to nod my head in an attempt to look not too, dumbstruck while Shaun gave us all, the technical rendition of his incredible knowledge.
I cannot thank you all enough, for not only the magnificent service, but also the most fun and laughter I have had in any dealers workshop.
I am back home in NSW now after 5,000 clicks without having to figure out how to push start from the ferry and still wearing my TITAN T-shirt with pride. (Might have to wash it shortly!!!)
Cheers
Ian Hoyle
G' Day Shaun
I find my self having to write to you as I find that just verbally thanking you for all that you have done for me is just not enough.
I still several weeks after you installed my Magna Charger find myself constantly walking out to the garage just to look at the Magna Charger, I can not believe after all the problems that I had trying to get the magna charger through another supplier I finally have one.
As you were aware when I first had the pleasure of being introduced to yourself I went through a lot of promises from another supplier, the main one being you will have the Magna charger in eight to nine weeks well after some eight months of ringing the supplier and being told there are delays due to numerous reasons I finally asked for my deposit back and to there credit I received my deposit back in full.
Then after meeting yourself and you told me exactly same you can understand I had a bit of reluctance to hand over such a lot of hard earned money yet again, especially to some one out of the state. Any way I did.
The whole experience of dealing with you and your staff has been a truly memorable one, from the constant phone calls, text messages and emails keeping me up to date with the movements of the Magna Charger to you and Reg flying over to fit the Magna Charger.
I am still amazed that everything you and your staff promised was delivered in today�s society were most people are just out for the quick buck it is nice to find some one and a company that has not forgotten the old fashioned values.
I also wish to thank you for helping a number of the members of the social riders club that I belong to they have all commented on the amount of service and technical advise that you have given them
I can not thank you enough, please feel free to give my number to any one that may seem hesitant in purchasing from a company that is out of there state of residence
Regards
Glenn Nicholls (NSW)
Shaun,
WOW, unbelievable! Some one who owns the shop , works in the shop and calls you after you have paid and recieved your bike , just to make sure all is good and if there is anything needed!
This is service I have never had before ,even after buying and riding for 30 yrs. Shaun has phoned,emailed and texted ,through this purchase. All of this when I live over 3,500 ks away.
I agree with all Glenn has to say and still can not get over the service and the one thing most important about Shaun is he has integrity, I really appreciate all the help. Thanx
Shaun also organised bike transport for me, from his shop to my destination. If you get a chance to deal with this man then it will be a great experience.
Shaun a big thank you to you and your team ,you really are top shelf. As for value, I got a great bike in great condition at a really good price. Says it all
Please feel free to ring me Steve Peters on 0749 415171 (Central Qld) if you are an out of towner and would like some re assurance.
G'day Sean,
I wanted to get back to you about the budgie in my Harley-Davidson®...Well, once I tightened the drive belt, and adjusted a rubber mount on my exhaust pipe, the noise was gone. So I didn't use the boys at Harley-Davidson® Development.
I have spoke to Harley-Davidson® in Southport about the clutch hub, and they are contacting Harley-Davidson® about it to see if they will pay for anything to be repaired?? I know, High hopes, and I really don't expect anything, but it's worth a try and I'm still waiting to hear from them. Southport feel it's been like that since day one.
I really appreciate your assistance while in Hobart, it's great to find people that actually try and help when your on the road. You don't find that at any Harley-Davidson® dealership.
I just hit 50,000Km's on the bike and it's running fine for now.
Cheers and I'm glad I stopped into your shop.
Larry S.
The Canuck
Hi Eva & Shaun, I just wanted to make a few comments on my recent first purchase of a Harley-Davidson® Motor Bike @ Harley-Davidson® 2003 100th ANNERVERSARY DEUCE from Titan Bike & Trike.
To be honest I was shitting myself as you probably already know of the unfavorable stigma that comes attached with anything to do with Harley-Davidson®. I was also under the impression that here we go I was going to be taken to the cleaners as I new very little regarding anything mechanical or parts wise to do with Harley-Davidson®'s.
Without sounding that I am pissing in both of your pockets I was very much mistaken & surprised in the way I was treated & looked after. Firstly, any questions that I asked was answered in full & without any problem. Secondly, the way in which the sale was conducted was without question. I did not feel any pressure what so ever in purchasing the Harley-Davidson®, it was left entirely up to me. Thirdly, especially, Shaun's help in choosing bits & pieces (all the good gear) to personalize the bike as mine & Eva's help in choosing the riding gear.
The thing that surprised me the most & was completely unexpected was Shaun's phone call on the Monday to me to check to see if I was happy with the Harley-Davidson® both in what I had purchased & the performance.
Thank you both for all your help
Regards
Tony Schultz
I am writing to thank Shaun and everyone at TITAN BIKE N TRIKE for my 81 wideglide that arrived safe and sound as promised this morning. I live in PAPUA NEW GUINEA and found a similar bike on an ebay auction and after emailing and talking with Shaun found out it was not really what I was looking for. Shaun suggested I take a look at the 81 wideglide. I was blown away as soon as I saw it and was sure it was the bike for me. Shaun answered all my questions and didnt even mind a bit of a haggle over the price, in the end he threw in a couple of skid lids and other stuff to sweeten the deal. Shaun packed the bike and even arranged shipment to Sydney (this was something I had a lot of trouble doing from my end and was not part of the original deal, thanks Shaun) Long story short (and it has been a long story getting it shipped to this part of the world) the bike kicks arse and is exactly what I expected and the service from Titan has been great.
Shaun told me the bike was reliable, it needs to be up here, and after two months in a crate I put some fuel in kicked it in the guts and rode it home from the port. Unbelievable.
I have never bought a bike without riding it first before and I would buy from TITAN BIKE N TRIKE again tommorow.
Thanks mate your a legend.
Paul Kingston, Port Moresby, Papua New Guinea
paulk_101@yahoo.com
Just a short note to thank all you good folk at Titan Bike and Trike for helping me resurrect my totally used, abused, crusty, rusty, neglected old shovel. Thank you Eva, for the big welcoming smile you always gave me every time I walked in the door, with yet another lame request for some obscure out of date part, regardless of whatever kaos may have been raining down around you at the time. Thank you Matt and Shawn for your patience and perseverance with an old fart like me who should know better, after all I was riding and working on Shovels in Bagdad while you guys were still in your dad's bag. However, due to substance abuse and other additives that have found their way into my system somehow a lot of it is just a foggy distant memory. Anyhow all that bullshit aside, I'm one happy customer thank you.
Brentos Southport Tasweegia
P.S. I'm just waiting for all the speeding tickets to arrive in the mail.
Dear Shaun & Eva
I would just like to let you know how pleased i am with the recent upgrade to my 105th anv custom soft tail, as you know i used to live in Darwin and now moved down to Tassi, I waited 1,1/2 years to have my big bore kit fitted to my love and joy, the reason is that whilst living in Darwin i just wouldn't trust anyone there to do this work to my bike. I can tell you it was defiantly worth the wait, Before the work commenced Shaun and his staff asked me exactly what sort of upgrade that would suit me, after the work was completed and took the bike for a ride the power and how it delivered it was totally amazing and was exactly what i asked for. But what has really impressed me was all the little things that you guys done , fixing the steering that even Harley Davidson workshops couldn't do or didn't know how to , and picking up a faulty tyre that i had fitted in Darwin. the bike is just awesome now, I would have no hesitation in recommending Titan bike & trike to anyone that wants exceptional service with all of the advice and experience that is second to none.
Cheers Mal Hawken
Bruny Island Tassie